You can reach us through Joboy platforms (Website and mobile) anytime, send us an email on help@joboy.in, or call us at +91 8606622277 ;for queries, job requests, job reschedule, and feedback.
We suggest you to use JOBOY app for all types communication. We have enabled all possible options to serve you better.
Joboy prefers to serve the registered customers. We suggest you to register in Joboy which will help us to reduce the fake job requests and to make available the offers that suit your requirements. The information gathered during registration enables us to serve you on time. This is also to ensure safety and security of both customers and service providers.
You can cancel or reschedule the job anytime through joboy platforms (website/mobile application/customer care number). You are allowed to cancel/reschedule the requests before 30 minutes (in case of scheduled service) of the scheduled time and before 10 minutes in case of on-time job without cancellation/inconvenience fee.
JOBOY assures your safety and security while deliver the service at your place. We have the group of most trusted service providers from your city to deliver the service, each service partner is on-boarded after strict background verification (Criminal and behavioral) by our team. Photo of service expert assigned to deliver the job will be available in the application, please check 'Order History' page.
If you feel any concern regarding the assigned service provider, please contact us immediately, you can use the 'Call Us' button on the side bar.
You can raise your concerns/complaints through our platforms (Website and mobile) in the order history page or mail us via help@joboy.in. We will respond to your queries/concerns/complaints within 24 hours via mail/call. For refund/cancellation related queries, read our ‘Cancellation/Refund Policy’.
You can pay either by cash directly to the service provider, or by various online payment options available on the Joboy platform. You can select a payment mode while booking the service. You will receive a detailed receipt in your registered email id on completion of job. Invoices will also be available in the Order History page.
Yes, any information you share with us is secure. We do not share your personal information with any third party, unless it is related to the completion of your service request, and only a selected few Joboy employees can access customer information. For further details, please read the Joboy Privacy Policy.
You can register on the Joboy platform (Web/mobile app) or contact us at +91 860 662 2277 or mail your details at support@joboy.in. Joboy vendor management team will contact you for documentation and will help you with completion of registration . You can download the Joboy Expert App from Google Play Store and register.
Please share your identity card, address proof, and a passport size photo for verification procedure. You will receive confirmation of your registration on your registered mobile number, after successful completion of background verification. You can sign in to the application and join the team of Joboy experts.
If money has been deducted from your bank account, and payment is not reflected in your user account, please contact our customer care on +91 860 662 2277, or write to us at help@joboy.in. Your payment status will be corrected within 48 hours, if the transaction was successful at the payment gateway, and money has been received in our bank account. If your payment status is not updated in the given timeframe, please contact the bank for further enquiries. JOBOY can not take responsibility for payment failures due to technical issues on the banks platform, and in such cases the bank should refund you as per their turn around time.
JOBOY offers free deals to users as part of loaylty campaign. This deals must be redeemed within specified timeframe at partner shops, deals can be availed on terms and conditions given. Users must show the deals active at the merchant counter before availing service. You can contact JOBOY customer care ( +91 8606622277) for in case you face any problem in availing deals or redeeming deals at merchant locations.
